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Return Policy

How do I return my package, Do I need to include anything?

Items purchased from Furnishiaa website can be returned by creating a return request.

Return request can not be accepted after the return period is over.

Return must be made within 15 days from purchase date.

The Right to Cancellations can be submitted via our online form where your       request will be handled urgently.

The goods must not have been used, products must be complete with all           components and the packaging must not be damaged. Note that if these           conditions are not met we may not accept returned goods.

Refunds are given for the complete cost of the product, minus any shipping      charges, as furnishiaa.com offers free standard shipping on all orders.

If you have used and believe that item is faulty, we will need to see close        photo of the item. If you are contacting us without providing above                  info/picture, no refund or exchange will be offered. All problems need to be      reported immediately for a refund / replacement or within warranty period      for replacement.

If you would like to return or exchange an item, please email contact us to get return instructions. Any packages returned without our authorization are subject to being returned to sender. We recommend you use a tracking service for all returns..

The returned merchandise must be sent back in its original packaging and returned in the same condition as when sold to you, including all packaging, parts, accessories, manuals, and documentation. The returned item(s) must be repackaged properly so that it is not damaged during shipping.

For your protection we recommend that you use a tracked delivery service when returning your item back to us as we are not liable for any loss or damage while in transit.

Warrenty

What is Furnishiaa warranty policy?
We are responsible for our product conditions. We would love to help you resolve any issues. We want you to have a positive experience every time you shop with Furnishiaa. Please let us know if you have received any defected item by contacting us.

This policy is only valid for naturally defected item as that counts as a production error. Defection caused by any other accidents, including failure of installation, carelessness by the user, discoloration or defection caused by owner’s usage, cannot be applied for this warranty.

Items must be requested to be warranted within the mentioned days of their respective brand and the purchase date to be considered for a defect review, otherwise it will not be eligible for any warranties.

There are some requirements for Warranty:

Close-up photo of defected item, defected area
Full name used on purchase
Order # with full name of the product purchased
Shipping Address
After it is approved for defect review, we require the item to be returned back to us for an exchange.

Shipping Policy

Why hasn’t my package arrived yet?

Our Courier usually delivers within 15 to 20 days in India. This does not include weekends or holidays.

If your question was not answered in our support topics, please click to contact us.

What is your policy on lost or delayed packages?
Please make sure to double check the shipping addresses to ensure the delivery.

If item returns to us due to incorrect shipping information, we will notify our customer known it is been returned by the post office, and automatically give customer refund for the purchase; however the Shipping and handling Charge is non-refundable.

We do not guarantee the delivery time; delivery issue is upon the shipping company, FedEx , Bluedart, Ecom Rivigo etc (or the Post Office of the country).

Our office is closed on weekends and holidays. Orders placed on weekends and holidays will be processed the next business day. Additionally, orders placed after 12:00 PM India Standard Time will be considered placed on the next business day.

Shipping Policy

Please make sure to double check the shipping addresses to ensure the delivery.
If item returns to us due to incorrect shipping information, we will notify our customer that order has been returned and why it was been returned, and automatically give customer refund for the purchase, minus any shipping charges.

All in-stock items will ship within 1-2 business days (This policy is applicable to all shipping methods).
Any orders that are placed after 12:00 PM will be processed the Next business day.
When paying with our payment gateway, your order will not ship till eCheck clears the payment.

We do not ship partial orders; your order will be packaged for shipment when all items are ready for shipment.

Delivery Terms:

All orders received after our 12pm deadline will be processed on the following working day. Working days are Monday to Saturday; we do not process orders on weekends or on holidays. For example, place your order after our 10 am deadline on Saturday and your order will be processed by us on the following Monday. Delivery days exclude weekends and holidays.

**Cash on Delivery (COD)**

COD convenience fee charges based on order value is charged by courier companies as COD collection fee. If you want to avoid these charges, please use prepaid mode of payment using credit/debit cards, net-banking or wallets like Paytm, Mobikwik etc. Please check the serviceability of COD pin codes on the cart page. If not serviceable, we reserve the right to cancel your order. Phone verification is mandatory for all the COD (Cash on Delivery) orders.

A Phone verification for all the COD orders has been mandatory at Furnishiaa India, a auto call verification will be done through system once you place a COD order. If missed, a manual call will be initiated.

Where is my order?

After you have placed your order online, we will send you an order confirmation email with the subject line ‘furnishiaa.in order confirmation’. In the body of this email you will find information about when your products will be delivered.

If you haven’t received this email within 48 hours of placing your order or your products have not been delivered within the timescale stated in the email, then please send our Customer Service team by using our online form between 10 am and 6 pm Monday – Saturday.

Collecting your order:

Currently it’s possible for you to order from the Website and pick up from our warehouse. “call and collect”.

Delayed/Lost Delivery:

If you have not received your order within 15 working days of dispatch (not including Sundays & holidays), you must immediately advise Furnishiaa Customer Services of the delay/loss.

In the event of a replacement order being sent to you, all replacement item’s will be sent to you followed by confirmation of non-delivery.

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